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Clients' Guide

GUIDE FOR SERVICE USERS CONTRACTING WITH FIRST NURSING LTD

First Nursing Ltd is a Nursing and Care Agency based in Leicester, and registered under the Companies Act 1985 as a private limited company. The Agency is managed by a Registered Nurse with over 30 years of experience in the administrative and service sectors of the National Health Service. Our aim is to ensure your satisfaction at all times with our services

We are based at Banner House, 2 St. Albans Road, Leicester. LE2 1GE. We are located 5 minutes walk from the train station

Our office hours are 9.00am to 5.00 pm Monday to Friday. We also operate an On-call out of hours service between 5.00pm and 9.00am Monday to Friday, and all day Saturday and Sunday

WORKING WITH YOU

First Nursing will provide a comprehensive caring service in all environments. We are dedicated to improving the quality of life for the people that our staff care for

We aim to provide a very flexible professional service. For the client contracting with us, this service is aimed at meeting your needs and providing staffing solutions

For specialist areas of care we ensure that staff deployed, have the necessary skills and training

Our Service

We have an extensive database of staff which includes Nurses/Carers of various grades, and from various specialities

Staff are only placed on our database after a stringent selection procedure, as stipulated by the Commission for Social Care Inspection

Staff Performance

We monitor the performance of our staff by continuous liaison with our clients, and evaluation of their performance by Clinical Supervision. We meet their ongoing training needs to ensure their continuous professional development

We endeavour to meet our Clients changing needs by regular liaison, to ensure only the most competent Nurses; Healthcare Assistants are assigned to meet your needs

First Nursing Ltd is able to provide Temporary Staffing solutions in the provision of Registered Nurses/ Carers to:-

• Mental Health Units

• Forensic Care Units

• Learning Disabilities Sector

• General Nursing Hospitals

• Nursing Care Homes

• E.M.I Care Homes

• Residential Elderly Care Homes

Our Assurance

First Nursing will always maintain:-

• A dedicated, flexible service

• Value, and uphold the standards of our clients

• Adhere strictly to the standards set by the Commission for Social Care Inspection

• Continuously liaise with our clients, staff and explore all avenues to improve the quality of service we provide

• Only provide competent and well motivated staff, selected after a strict vetting procedure consisting of:

o Application form

o Health check questionnaire

o Qualification and employment status check

o Checks with NMC

o Thorough face to face interviews

o Police checks - Enhanced level from Criminal Records Bureau

• First Nursing staff will receive continuous professional development with opportunities for courses at accredited training establishments

• Staff performance, training needs will be evaluated and supported with regular Clinical Supervision

• An Audit and Quality monitoring process will be undertaken by First Nursing Ltd, to ensure a high quality service is always provided

• Whilst maintaining a service second to none, we also remain competitive in costs

We look forward to providing you with a Dedicated and Continued Service for the future

- First Nursing Ltd

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